Boosting charity work
More recently, Wilmington Insight has applied digital automation to the way it handles high volumes of documents for a specialist data service aimed at charities. The service receives documents from external third parties – in volumes of around 5,000 each week – and extracts and processes key information from them which it sells on to its charity clients in database form.
Before automating the data extraction, staff in London would have to leaf through pages and pages of documents to find the particular data they needed, then send the files to another office to be written into the database by teams of copy typists. The quality and format of the incoming documents varied greatly, adding to the time it took to identify the data needed for extraction.
“We had to collate both contact and financial data manually, and there was a lot of to-ing and fro-ing,” says Polly Avgherinos, managing director of Wilmington