Control and visibility are now much improved as is the management of queries as Peter explains, “All invoices can now be seen in seconds without anyone leaving their desk. Wherever they are in the approval process, on hold, awaiting approval, in query etc – all are immediately visible so we can communicate better and handle queries much faster. Previously accounts staff would take a message, ring the budget holder, possibly several times and then relay the message back to the original caller. Hours reduced to seconds.”
This invoice authorisation process once tried and tested and successful was also implemented at Jeeves of Belgravia where the workflow system has been replicated.
Budget holders benefit too. Wherever they are they can simply login, open the invoice and approve it. No need for copies sent in the post that then need to be resealed and returned to head office. Once again a process that took days now reduced to minutes and less and less paper is consumed, copied and