A single view of shipping
With immediate and visible customer service, staff satisfaction and productivity improvements Alcon increased its order for EASY licences and went on to electronically capture other paperbased processes linked to customers’ orders. “In a very short time we could electronically trace the complete chain of paperwork related to an order – from the order itself to shipping information, personal requests and warehouse slips. This makes for a very efficient customer service operation and makes payment collection simpler and quicker which has a positive impact on the business.”
With the materials and customer services department underway, Jamie set his sights on other corporate departments such as the Regulatory Affairs Department, IT and HR. As Jamie explains, “People could see what could be achieved in space, time and money savings so we quickly developed a queue of departments ready to be document management-enabled.” In the Alcon regulatory affairs department volumes of paperwork are produced that need to be stored securely and this is now handled by the EASY document management system. Working with a 3rd party scanning company, the paperwork was scanned, stored and archived in the EASY system and for extra security, paper copies have been transported for off site storage.